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Supported Channels

NativeMessage supports:
  • WhatsApp Business API (template and session messages)
  • Viber Business (promotional and transactional)
  • Telegram Bot API

Channel Setup

Create an OTT channel linked to a provider:

Template Management

Create Template

WhatsApp templates require Meta approval before use. Approval typically takes 24-48 hours.

Template Status

Templates have these states:
  • pending — Awaiting approval
  • approved — Ready to use
  • rejected — Failed approval

Sending OTT Messages

Template-Based Message

Session Message (Freeform)

Session messages can be sent within 24 hours of user reply (WhatsApp):
Session windows vary by platform:
  • WhatsApp: 24 hours from last user message
  • Viber: No session window
  • Telegram: No session window

Retry Failed Messages